We at Ferragamo thank you for the support you provided to one of our high performing leaders at the time of his promotion as head of Sales… As the result of your coaching, he has built a strong team, is an extremely powerful leader and his division is currently experiencing huge double-digit increases over last year and over plan.
Amy Zuckerman
EVP Human Resources
Judith E. Glaser
Founder
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Reading the book profoundly effected - and changed my approach to all of my interactions. Not only have I been reviewing how to handle the common misunderstandings and miscommunications in my life, but also how to advise close friends on how to improve their life situations through conversation. It has altered my thought processes and undoubtedly my neurotransmitters. Quite a few people will be on the receiving end of a copy from me. If it has the same effect on them, a chain of goodwill is to follow.
Sue Atkins, Physicians Assistant, Yale University
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