You are helping us refocus our attention to what opportunities exist in the marketplace and how we can best position ourselves to win this business. You've been able to catalyze something inside our organization that has let to greater organizational focus and alignment among a very challenging group of senior executives.
Michael G. Frieze
Chairman
Judith E. Glaser
Founder
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Reading the book profoundly effected - and changed my approach to all of my interactions. Not only have I been reviewing how to handle the common misunderstandings and miscommunications in my life, but also how to advise close friends on how to improve their life situations through conversation. It has altered my thought processes and undoubtedly my neurotransmitters. Quite a few people will be on the receiving end of a copy from me. If it has the same effect on them, a chain of goodwill is to follow.
Sue Atkins, Physicians Assistant, Yale University
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