Articles & Publications

By Dan Schawbel |
Published: October 30, 2013

I spoke to Judith Glaser about how conversational intelligence can help you better connect with others and grow your career. Glaser is the author of Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results, the CEO of Benchmark Communications, Inc. and the chairman of The Creative WE Institute. Below is a brief interview where I ask her questions about conversational intelligence, her tips to communicate more effectively in the office, how to customize your message, and more.

Dan Schawbel: What is conversational intelligence and why is it important to employees and managers at work?

Judith Glaser: Conversational Intelligence is the hardwired, and learnable ability, to connect, navigate and grow with others  – a necessity in building healthier and more resilient organizations in the face of change. Conversational Intelligence measures the level of trust that you create with others – and the quality of interactions and conversations that result.

Conversations have 3 Levels; each has a purpose and result. Each can be done effectively where the intention and impact are aligned, or they can be carried out ineffectively in which case they stir up unintended emotions and feelings and lead to an erosion of trust.

Dan Schawbel

Dan Schawbel

Dan Schawbel is the managing partner of Millennial Branding, a Gen Y research and management consulting firm. His new book, a New York Times best seller, is called Promote Yourself: The New Rules For Career Success (St. Martin's Press) and his previous book, Me 2.0, was a #1 international bestseller.

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